FAQ's

How do I contact you?

Please call 07904153182 or email enquiries@adelinaalexander.com and we will be happy to assist you!

Will the item come with instructions?

Yes, the safety instructions will be placed in the box. Here are some instructions below.

Candles: When lighting for the first time, burn the candle until wax melts across the entire surface up to the sides of the jar as this will prevent tunnelling, and create an even burn for the duration of the candle's 'life'. This may take up to 2-4 hours, but we promise it will make the candle last longer. We recommend trimming your wick before every lighting. The wick only needs to be approximately 6mm in length, keeping it this length will avoid mushrooming. This also controls the size of the flame allowing you to get the most time out of your candle.

• Never leave a candle to burn unattended and keep out of reach of children and pets.
• Be sure the candle holder is placed on a stable, heat-resistant surface.
• Refrain from burning a candle on or near flammable objects.

Diffusers: Dip the reeds into the diffuser bottle to absorb the fragrance. Flip the reed and place the dry end of the reed into the diffuser bottle and arrange the reeds to your liking. To refresh the fragrance of the reed diffuser, simply flip the reed.

Car Diffuser: Simply remove the stopper, slightly tip the diffuser to saturate the cork, and hang or clip in your car to leave it smelling amazing. Give it a gentle shake every now and then to refresh the cork. Do not tip upside down because oil will leak out.

Can I order in bulk?

Yes, but as each item is handmade it may take longer to be posted to you. However, we will be able to notify you of approximate delivery time.

Can I have a fragrance that is not on your list?

Please call 07904153182 or email enquiries@adelinaalexander.com and we will try to source the fragrance that you require.

What are the fragrances that you offer?

Please look at our fragrance list as this best describes the fragrance.